200+
Global locations
4h
Rapid priority SLA
24/7
Round-the-clock care
10K+
Vetted IT experts
OUR PROVISIONS
Key features of our Remote Hands assistance
Wiring Solutions
Detailed patching, cable routing, and infrastructure tidying according to your specific site schematics.
System Reboots & Resets
Manual system restarts and KVM access for hardware that is frozen or unreachable through standard networks.
Component Upgrades & Swaps
Replacing faulty hardware, upgrading storage, or installing network cards based on your live technical guidance.
Hardware Racking & Setup
Managing hardware arrivals, unboxing equipment, and mounting units into racks per your instructions.
Visual Status Reports
On-site specialists verify light status, capture high-res photos, and provide real-time updates for visibility.
Escorted Site Entry
Fully vetted technicians with high-level clearance to navigate data centers and supervise third-party vendors.
THE 365 ADVANTAGE
Why businesses trust us
01
Always available
Requires a tech in a London data center at midnight? We respond. Full 24/7 support with zero contract obligations.
02
Verified security access
Every specialist is fully background-checked to meet rigorous facility standards. Quick entry, zero complications.
03
Virtual site presence
Comprehensive photographic evidence and live status logs to keep your primary engineers informed at every stage.
04
Local rates only
Experts are stationed near the site. You pay for the expertise, not the airfare. Simple, fixed-task pricing.
OUR PROCESS
Efficient. Reliable.
01
Open a request
Outline the task, site location, and priority level. We provide a confirmation within fifteen minutes.
02
Expert deployment
A qualified local specialist coordinates site access and arrives within the agreed SLA timeframe.
03
Execution phase
The technician carries out the work while staying in direct communication with your remote team.
04
Finalize & report
Detailed documentation and photo verification are sent before closing the ticket.