PROFESSIONAL SERVICES
Global Hardware Maintenance Coverage
Third-party hardware maintenance delivered consistently across 190+ countries — with local spare parts, local engineers, and the same SLA whether your equipment is in London, Lagos, or Los Angeles.
190+
Countries covered
4,348
Cities with local engineers
4h
Fastest SLA option
1
Contract for every country
WHAT WE DELIVER
Global coverage that actually works
Single Global Contract
One maintenance agreement covering all your hardware, all your sites, in every country — one invoice, one point of contact.
Consistent SLA Globally
The same 4h, 8h, or NBD SLA applies everywhere. No carve-outs for remote countries or difficult locations.
Local Engineers Everywhere
Certified engineers based in 4,348 cities worldwide. No cross-border travel costs, no timezone delays — local response everywhere.
Unified Reporting
Single monthly report covering SLA performance, ticket volumes, and hardware health across your entire global estate.
Local Spare Parts
Spares positioned near your sites globally. Engineers arrive with what they need — SLA met without waiting for international shipping.
Compliance & Access
BGV-cleared engineers who meet local security and facility access requirements in every jurisdiction we operate in.
WHY 365 LIVE TECH
Why enterprises choose us
01
Truly global, not just in theory
We operate in 190+ countries with local engineers — not a patchwork of resellers you’ve never vetted. Consistent standards everywhere.
02
No coverage gaps
Your HQ in New York and a branch office in Nairobi — same SLA, same quality, same reporting. No locations fall through the cracks.
03
Massive cost savings
Consolidate multiple regional OEM contracts into one global third-party agreement. Typical saving of 40–70%.
04
One point of accountability
One contract, one project manager, one escalation path. When something goes wrong anywhere in the world, you know who to call.
HOW IT WORKS
Simple. Consistent. Global.
01
Global estate audit
Share your hardware asset list across all sites and countries. We assess and quote globally.
02
Single contrac
One maintenance agreement with consistent SLA across every site. OEM contracts consolidated on renewal.
03
Coverage goes live
Local engineers briefed, spares positioned, helpdesk configured. Coverage active from contract start.
04
Unified reporting
Monthly report across your entire global estate. Full visibility of performance everywhere.
Hardware estate spread across the globe?
Tell us your locations and hardware types — we’ll show you how global coverage works under one contract.ff