Field Engineering Services
On-site IT execution, anywhere in the world.
365 live tech dispatches pre-vetted, certified field engineers to any site — across 190+ countries, 4,348 cities — for break-fix, rollouts, IMAC, ITAD, data centre migrations and wireless surveys. One partner. Every location.
700+ Enterprise clients served globally
— OUR PROFESSIONAL SERVICES
Everything that needs hands on the ground
From a single laptop swap to a 1,500-site national rollout — our field engineers execute on-site IT work to your exact specification and SLA.
Break Fix Services
Rapid dispatch of certified engineers for hardware fault resolution — with 4h, 8h and NBD response options.
Remote Hands Services
On-site technical assistance for tasks your remote team can’t execute — racking, cabling, and device swaps.
IT Rollout Services
End-to-end deployment of IT infrastructure across single or multiple sites globally.
IMAC Services
Workstation and server lifecycle management - install, move, add, and change services.
IT Asset Disposition (ITAD)
Secure, GDPR-compliant retirement and disposal of IT hardware — certified data destruction, full chain-of-custody documentation and ITAD certificates included.
End User Computing
On-site EUC support — device provisioning, configuration, helpdesk dispatch and lifecycle management for your end-user estate at any scale.
Data Centre Relocation & Migration
Complex data centre moves managed end-to-end — from detailed migration planning and asset tagging through to physical relocation and post-move validation.
Wireless Site Surveys
Ekahau-certified engineers delivering predictive, passive and active Wi-Fi surveys — ensuring seamless wireless coverage across offices, warehouses and campuses.
— DELIVERED AT SCALE
Field engineering numbers
20,940
Tickets executed globally in last 2 years
93%
Global completion rate across all engagements
4,348
Cities with active field engineer coverage
700+
Enterprise clients including Mastercard & Boeing
— WHY 365 LIVE TECH
Why enterprises choose us for field engineering
Any vendor can send an engineer to London or New York. We send them to 4,348 cities across 190 countries — with the same SLA, same standards, same accountability.
Truly global reach
190+ countries, 4,348 cities. No region is out of scope. One contract covers your entire global field engineering requirement.
SLA-guaranteed response
4h, 8h and NBD on-site response options contractually guaranteed. Real-time ticket tracking and monthly SLA reporting included as standard.
Pre-vetted, BGV-cleared engineers
Every engineer is background-verified before dispatch. For regulated industries — finance, defence, healthcare — we apply sector-appropriate clearance standards.
Proven at enterprise scale
Bridgestone, Mastercard, Boeing, Accenture — we’ve executed 20,940+ tickets for global enterprises across every industry and geography.
Need engineers on-site anywhere in the world?
Tell us the location, scope and SLA — we’ll have engineers available within 24 hours.